Prestige Legal Solutions, P.C. is a Los Angeles-based law firm specializing in California lemon law. We represent consumers across the state who have purchased defective vehicles and are committed to delivering exceptional legal representation with professionalism, efficiency, and results.
We are seeking an experienced Settlement Manager to join our growing team. This is an on-site position based in Los Angeles, CA 90048 and is ideal for a proactive, solutions-oriented professional who thrives in a fast-paced environment and is passionate about delivering exceptional client service while helping drive favorable case outcomes.
The Settlement Manager serves as a key liaison between clients, attorneys, paralegals, and other stakeholders throughout the settlement process. Reporting to the Director of Settlements, this position is responsible for managing settlement-related activities, maintaining strong client relationships, supporting legal strategy, and ensuring efficient case progression from negotiation through resolution.
What You'll Do
- Serve as the primary point of contact for clients, paralegals, attorneys, and other parties throughout the settlement process
- Maintain regular communication with clients and provide case updates as needed
- Review repair histories and evaluate factors impacting the merits and value of cases
- Prepare clients and case files for mediation and settlement negotiations
- Calculate vehicle buybacks and assist with settlement evaluations
- Collect, organize, and review required financial and supporting documentation
- Present settlement offers and settlement agreements to clients
- Work closely with attorneys and legal staff to address complex or non-standard case issues
- Maintain accurate case records and ensure data integrity within firm systems
- Provide translations and language support to attorneys and clients when applicable
- Respond to client inquiries through phone, email, text message, and other communication channels supported by the firm
- Develop, implement, and support settlement-related legal efforts and initiatives
- Provide feedback regarding case progress, settlement opportunities, and operational improvements
- Identify opportunities to improve processes, workflows, and overall efficiency within the settlements department
- Promote a positive team culture while supporting the firm's mission, values, and commitment to client service
- Prioritize workload effectively while managing multiple active cases and deadlines
What We're Looking For
- Bachelor's degree preferred
- Minimum of 2–3 years of experience in settlements, legal case management, customer service, sales, or a client-facing role
- Previous law firm experience required
- Bilingual in English and Spanish required
- Strong understanding of client relationship management and settlement negotiations
- Exceptional communication, interpersonal, and customer service skills
- Ability to exercise sound judgment, critical thinking, and problem-solving skills
- Strong attention to detail and organizational abilities
- Ability to manage multiple priorities and maintain accuracy in a fast-paced environment
- Demonstrated leadership skills and a solutions-oriented mindset
- Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Teams
- Experience with Filevine, HubSpot, Aloware, PandaDoc, or similar case management and CRM platforms preferred
- Ability to maintain confidentiality and professionalism when handling sensitive information
- Ability to commute to Los Angeles, CA 9004
Compensation & Benefits
- Medical / Dental / Vision Insurance
- Paid Time Off (2–4 weeks)
- Generous Paid Holidays
- 401(k) Retirement Plan with Annual Firm Contribution
- Company-Paid Life Insurance, with Additional Life and AD&D Coverage Available
- Short-Term and Long-Term Disability Insurance
- Critical Illness Insurance
- Hospital Indemnity Insurance
- Accident Insurance
- Pet Insurance
- Free Parking
- Additional Perks and Benefits
Job Type: Full-time
Job location type: On-site
Why Join Us?
Join a growing firm that values collaboration, accountability, and professional development. This role offers the opportunity to work closely with clients and legal professionals while playing a critical role in achieving successful settlement outcomes. If you are a driven, client-focused professional who enjoys problem-solving and making a meaningful impact, we encourage you to apply.
Pay: From $70,000.00 per hour
Experience:
- Sales: 2 years (Preferred)
- Customer service: 2 years (Preferred)
Language:
Ability to Commute:
- Los Angeles, CA 90048 (Required)
Work Location: In person
