Prestige Legal Solutions, P.C. is a Los Angeles-based law firm specializing in California lemon law. We represent consumers across the state who have purchased defective vehicles and are committed to delivering exceptional legal representation with professionalism, efficiency, and results.

We are seeking an experienced Settlement Manager to join our growing team. This is an on-site position based in Los Angeles, CA 90048 and is ideal for a proactive, solutions-oriented professional who thrives in a fast-paced environment and is passionate about delivering exceptional client service while helping drive favorable case outcomes.

The Settlement Manager serves as a key liaison between clients, attorneys, paralegals, and other stakeholders throughout the settlement process. Reporting to the Director of Settlements, this position is responsible for managing settlement-related activities, maintaining strong client relationships, supporting legal strategy, and ensuring efficient case progression from negotiation through resolution.

What You'll Do

Serve as the primary point of contact for clients, paralegals, attorneys, and other parties throughout the settlement process
Maintain regular communication with clients and provide case updates as needed
Review repair histories and evaluate factors impacting the merits and value of cases
Prepare clients and case files for mediation and settlement negotiations
Calculate vehicle buybacks and assist with settlement evaluations
Collect, organize, and review required financial and supporting documentation
Present settlement offers and settlement agreements to clients
Work closely with attorneys and legal staff to address complex or non-standard case issues
Maintain accurate case records and ensure data integrity within firm systems
Provide translations and language support to attorneys and clients when applicable
Respond to client inquiries through phone, email, text message, and other communication channels supported by the firm
Develop, implement, and support settlement-related legal efforts and initiatives
Provide feedback regarding case progress, settlement opportunities, and operational improvements
Identify opportunities to improve processes, workflows, and overall efficiency within the settlements department
Promote a positive team culture while supporting the firm's mission, values, and commitment to client service
Prioritize workload effectively while managing multiple active cases and deadlines

What We're Looking For

Bachelor's degree preferred
Minimum of 2–3 years of experience in settlements, legal case management, customer service, sales, or a client-facing role
Previous law firm experience required
Bilingual in English and Spanish required
Strong understanding of client relationship management and settlement negotiations
Exceptional communication, interpersonal, and customer service skills
Ability to exercise sound judgment, critical thinking, and problem-solving skills
Strong attention to detail and organizational abilities
Ability to manage multiple priorities and maintain accuracy in a fast-paced environment
Demonstrated leadership skills and a solutions-oriented mindset
Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Teams
Experience with Filevine, HubSpot, Aloware, PandaDoc, or similar case management and CRM platforms preferred
Ability to maintain confidentiality and professionalism when handling sensitive information
Ability to commute to Los Angeles, CA 9004

Compensation & Benefits

Medical / Dental / Vision Insurance
Paid Time Off (2–4 weeks)
Generous Paid Holidays
401(k) Retirement Plan with Annual Firm Contribution
Company-Paid Life Insurance, with Additional Life and AD&D Coverage Available
Short-Term and Long-Term Disability Insurance
Critical Illness Insurance
Hospital Indemnity Insurance
Accident Insurance
Pet Insurance
Free Parking
Additional Perks and Benefits

Job Type: Full-time
Job location type: On-site

Why Join Us?
Join a growing firm that values collaboration, accountability, and professional development. This role offers the opportunity to work closely with clients and legal professionals while playing a critical role in achieving successful settlement outcomes. If you are a driven, client-focused professional who enjoys problem-solving and making a meaningful impact, we encourage you to apply.

Pay: From $70,000.00 per hour

Experience:

Sales: 2 years (Preferred)
Customer service: 2 years (Preferred)

Language:

Spanish (Required)

Ability to Commute:

Los Angeles, CA 90048 (Required)

Work Location: In person

Prestige Legal Solutions, P.C.

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