Recruitment Information

Recruitment Number 24-0262

The current vacancies are with the Department of the Attorney General.

Salary: $4,221 to $5,338 per month (SR-15, Step C to I)

Note: Hiring rates will be based on availability of funds, the applicant's qualifications, and other relevant factors.

This continuous recruitment may be closed at any time. The notice of the last day to file applications will be posted on the State of Hawaii's Civil Service Job Opportunities Listing page of our website.

Duties Summary

The Support Payments Officer conduct interviews to determine fair support payments relating to matrimonial, paternal and other family court actions; prepares and submits reports of findings and recommendations; follows up on delinquent support payments; and perform other related duties as assigned.

Minimum Qualification Requirements

To qualify, you must meet all of the following requirements:

Legal Authorization To Work Requirement

The State of Hawaii requires all persons seeking employment with the government of the State shall be citizens, nationals, or permanent resident aliens of the United States, or eligible under federal law for unrestricted employment in the United States.

General Experience: Three (3) years of progressively responsible work experience which included conducting interviews to collect and obtain pertinent factual and financial information; and reviewing financial records and related information using credit and collection methods and procedures to evaluate and determine an individual's ability to pay. Such experience must have demonstrated the ability to communicate and deal effectively with others and read, comprehend and apply written and oral directions.

Examples Of Qualifying Experience Are

Analyzing financial statements in the course of evaluating loan applications where such work required the application of credit principles and loan procedures.
Collecting delinquent loans or debts where such work demonstrated knowledge and application of collection methods and procedures.
Investigating the reason for business or commercial loan defaults, or examining the financial conditions of business establishments where such work demonstrated the ability to obtain and evaluate pertinent financial information.
Collecting delinquent taxes, canvassing for unreported taxes due, and securing delinquent returns where such work demonstrated the application of credit and collection principles and examination of financial records.
Work as a loan counselor in a credit or loan office examining financial statements, and determining a client's ability to pay.

Substitutions Allowed: Relevant substitutions as described in the Minimum Qualification Requirements, will apply.

NOTE: The State Recruiting Office (Department of Human Resources Development - HRD) may request official program or course descriptions to verify course focus and content.

The information provided above represents a summary of the complete Minimum Qualification Requirements. To view the Requirements in their entirety, please CLICK HERE.

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Other Information

The State of Hawai'i complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodations in completing an application, any pre-employment testing, or otherwise participating in the selection process, please call 808-587-1111 for assistance.

PUBLIC SERVICE LOAN FORGIVENESS (PSLF) PROGRAM

The PSLF Program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. To qualify, the individual must have made 120 qualifying payments while employed by a qualifying employer. For more information, please click: https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service

ELECTRONIC NOTIFICATION TO APPLICANTS

The Department of Human Resources Development (HRD) will use electronic mail (email) to notify applicants of important information relating to the status and processing of their applications as part of our ongoing efforts to increase operational efficiency, promote the conservation of green resources, and minimize delays and costs.

Please ensure that the email address and contact information you provide is current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our emails or fail to check your email-box in a timely manner. In addition, please be aware that you may no longer receive notification about applications submitted if you choose to disable the Job Application Emails feature in your Account Settings.

TESTING INFORMATION

The examination for this recruitment will be conducted on an unassembled basis where the examination score is based on an evaluation and rating of your education and experience. It is therefore important that your employment application provide a clear and detailed description of the duties and responsibilities of each position you held.

In-person interviews and/or further testing in Hawaii may be required at the discretion of the hiring agency. If in-person interviews and/or further testing is a requirement, applicants who meet the minimum qualification requirements and are referred to the vacancy must be available to participate in person and at their own expense in this required phase of the selection process.

Applicants are encouraged to submit their applications as soon as possible. In addition to employment availability and score, the referral of qualified applicants may be based upon other factors including date of receipt of the application.

CLICK HERE for further information about Equal Employment Opportunity, the Merit Civil Service System, Citizenship and other requirements, Reasonable Accommodation, Veterans Preference, Examination Requirements, and the State Recruiting Office's Levels of Review.

Your Job Benefits With The State Of Hawai'i

The State of Hawaii offers its employees who are members of the civil service a range of benefits. Some benefits are offered as a result of collective bargaining agreements and changes may occur.

A summary of these benefits, which is based on full-time employment, is listed below.

Note: Benefits for NON-CIVIL SERVICE appointments will be provided by the hiring department at the time of interview.

With Civil Service modernization, effective July 1, 2002, employees appointed to temporary positions may also gain membership in the civil service upon satisfactory completion of an initial probation period of at least six months. As a temporary member of the civil service, you will be eligible to apply for promotion and transfer opportunities to permanent as well as other temporary positions. You may also enjoy other rights and benefits afforded to members of the civil service, with the exception of return rights and placement rights associated with a reduction-in-force of a permanent member of the civil service.

Paid Holidays

You may be eligible for 13 paid holidays each year; 14 holidays during an election year.

Paid Vacation

You may earn vacation leave at a rate that other employers find tough to match – 21 days each full year from the FIRST year of employment. This compares to an average of 10 days offered by private companies. You may accumulate up to a total of 90 days (720 hours) of vacation.

Paid Sick Leave

You may earn sick leave at the same rate as vacation – 21 days per year from the FIRST year, and there is no limit on the amount you can accumulate. Expectant mothers may also use sick leave for pre-natal or post-natal check-ups or any illness related to pregnancy. Plus, unused accumulated sick leave may eventually be used to increase your retirement benefits in certain situations.

Other Leaves

Reasonable time off with pay may be provided for jury or witness duty, a death in the family, some military duty, and donation to the Blood Bank. Leave sharing donations may be granted to eligible employees who have serious personal illnesses or injuries or need to care for a seriously ill or injured family member. Various leaves without pay may also be granted with full re-employment rights.

Health Insurance

The State pays a part of the premiums for each employee's enrollment in a State sponsored Medical, Drug, Vision, and Dental Plan. For more information, visit the Employer Union Trust Fund website www.eutf.hawaii.gov for coverage and options.

Group Life Insurance

The State provides a free life insurance policy for employees.

Retirement Plan

The State contributes to a retirement plan for eligible employees. Generally, employees under the Hybrid Plan with 10 years of credited service and who have reached 65 years of age or have 30 years of credited service and have reached 60 years of age may retire and receive benefits. To find out more about the options you have, go to http://ers.ehawaii.gov.

Premium Conversion Plan

Participating employees may increase their take-home pay by having the State deduct the cost of health care premiums before payroll taxes are withheld.

Flexible Spending Accounts

Eligible employees can reduce their federal and state income taxes and social security taxes through a tax-savings benefit program called Island Flex. This program allows employees to set aside money from their paychecks to pay for out-of-pocket health care expenses and eligible dependent care expenses on a BEFORE-TAX basis.

Transportation Benefits

Participating employees may increase their take-home pay by having the State deduct qualified transportation expenses (i.e. eligible parking fees, monthly bus passes for TheBus, fare coupons for The Handi-Van, Vanpool Hawaii participation fee, etc.) through pre-tax payroll deductions.

Deferred Compensation

The State offers employees a voluntary pre-tax retirement savings plan designed to give employees a tax break today and an opportunity to build a retirement nest egg through voluntary payroll deductions. Several types of investment options are available.

Temporary Disability Insurance

Qualified employees may be eligible to receive benefits for a disability caused by a non-work related injury or illness under this program.

Social Security

As an employer, the State also contributes to an employee's social security account.

Promotions & Transfers

For employees with membership in the civil service, the State offers promotion and transfer opportunities throughout the State Executive Branch.

Training & Continuing Education

The State supports developmental activities related to an employee's work. In many departments there are numerous in-service training opportunities available. Sabbatical leaves with pay are available for qualified employees.

Travel Expenses

The State may pay for certain business related travel expenses including mileage reimbursement for use of a personal car during work, airfare, meals and lodging expenses for trips to neighbor islands or out of state.

Incentive & Service Awards

The State has a program that recognizes employees for their years of service and provides cash awards for their superior accomplishments and other contributions that improve State operations.

Union & Collective Bargaining

Employees have the right to join the union for collective bargaining with the State and employee representation. Some employee unions provide discounts, insurance and other opportunities. Employees may also decide not to join a union, however, employees are required to pay union service fees unless the employee's job is excluded from collective bargaining.

The above information is solely intended as a summary of the benefits available to State of Hawaii employees and is subject to change. Whether or not you are entitled to a particular benefit will depend on your specific appointment and employment status (included, excluded, exempt, non-exempt). Please refer to the appropriate collective bargaining agreement or executive order and all applicable laws, rules, policies, or plan documents for further details. Nothing herein shall be deemed as creating an employment contract, promise of employment, promise of continued employment, or obligation of any kind on the part of the State of Hawaii.

CLICK HERE for more information on the State of Hawaii's Benefits At-A-Glance.

The State of Hawaii is an Equal Opportunity Employer

Revised 01/13

01

RECRUITMENT SURVEY (MANDATORY) Completion of this survey is mandatory. You must select one option; multiple selections permitted. The information you provide will be used to improve our recruitment efforts. We appreciate your cooperation.

What led you to explore career opportunities with the State of Hawaii?

State Recruiting Office
Job Announcement Posting (Visit to the State Recruiting Office or Workforce Development Office)
Job Fairs
Consolidated Theatres
TheBus
Shopping Mall Advertisements
Print Advertisements
Word of Mouth (State of Hawaii Employee, Speaker at a Presentation, School Counselor, etc.)
Army Partnership for Youth Success (PaYS)
SkillBridge Program
LinkedIn
Facebook, Twitter, Instagram, etc.
Governmentjobs.com
Internships
Other

02

Applicant's Acknowledgment - Required Supplemental Questions.

The responses you provide to these Supplemental Questions will be used in combination with your application to determine whether you meet the qualification requirements and/or your final score. Failure to provide detailed and complete information may result in your application being rejected or your receiving a lower score. Do not submit a resume in lieu of completing the Supplemental Questions.

You must submit verification (e.g., copies of official transcripts or diploma as directed below) in order to receive credit for education. In general, proof of education downloaded from and/or submitted through the internet will not be accepted. Education obtained outside the United States must be comparable to education earned at an accredited school in the United States. We also reserve the right to request further information about your academic program, evidence of comparability, or an original transcript.

To receive credit for substitute, temporary assignment, or volunteer experience, applicants must submit an official letter of verification. The letter should include the job title, employment dates, number of hours worked, a description of the duties performed, and a contact name and phone number.

Any information you submit may be verified. Supporting documents must be either electronically attached to your application or submitted to our office as soon as possible. Our mailing address is: State of Hawaii Department of Human Resources Development, 235 South Beretania Street--11th Floor, Honolulu, Hawaii 96813. Documents should be identified by job title and recruitment number.

I acknowledge that I have read, understand and agree to all of the above.

03

APPLICANT'S ACKNOWLEDGMENT (Continued)

Applicants must meet all the requirements for the position they are seeking as of the date of the application, unless otherwise specified. In general, concurrent experiences and/or education will not be double credited unless otherwise specified. Your possession of the required amount of experience will not in and of itself be accepted as proof of qualification for the position. The overall paid or unpaid experience must be of such scope and responsibility as to conclusively demonstrate that you have the ability to perform the duties of the position. Our calculation of experience will be based upon a full-time, 40-hour work week. Part-time experience will be pro rated. Example: Twelve months of experience at 20 hours/week will be pro rated to six months of experience. Also, hours worked in excess of 40 hours/week will not be extra credited. Example: Twelve months of experience at 60 hours/week will be credited as one year of experience, not one and a half years.

I acknowledge that I have read, understand, and agree to all of the above.

04

APPLICANT'S ACKNOWLEDGMENT - MINIMUM QUALIFICATION REQUIREMENTS (Complete information and details)

The information provided in the job announcement represents a summary of the complete Minimum Qualification Requirements. A live link to the complete Minimum Qualification Requirements was provided to me in the job announcement.

I acknowledge that I have accessed and read the complete Minimum Qualification Requirements via the live link provided in the job announcement.

05

General Experience Requirement

How many years of progressively responsible work experience as described in the Minimum Qualification Requirement do you possess?

No experience
Less than 6 months
At least 6 months, but less than 1 year
At least 1 year, but less than 1-1/2 years
At least 1-1/2 years, but less than 2 years
At least 2 years, but less than 2-1/2 years
At least 2-1/2 years, but less than 3 years
3 or more years

06

GENERAL EXPERIENCE REQUIREMENT (continued)

If you stated that you possess the General Experience, identify each experience you would like us to consider and provide the following information. If you do not possess this experience, please state 'None' or 'N/A.'

Treat each change in employer or position separately. Stating 'Please see resume' or 'Refer to resume' in lieu of answering each supplemental question completely will not be accepted.

The Information For Each Employer/position Should Include The Following

Employer name, your job title, employment dates (month/year to month/year), and number of hours worked per week.
Description of this employer. Was this a government agency, private collection agency or bank, or self-employment? What kinds of services did it provide? To whom (describe clientele)?
Which department/section did you work in? What was the primary function of your position? What were your major duties and responsibilities?
Describe in detail your work experience if any, in each of the following areas. In your description, avoid the use of vague terms such as "reviewed statements," "collected debts," etc. Include your specific role, the steps you took, and what happened as a result of your involvement. Give examples.
Conducting interviews. Whom did you interview? For what purpose?
Reviewing financial records and related information. What were you checking for in your review? What specific kinds of financial records and documents did you work with? What happened next, as a result of your interview and review?
How frequently did you perform the duties described in (D) above, e.g., daily, once or twice a week, once or twice a month, only as needed?
How did you evaluate an individual's ability to pay? What factors did you consider? What specific credit and collection methods or procedures did you use?
How did your duties and authority differ from those of your supervisor?

Be specific and complete in your responses. To receive credit, the employer(s) and each position held must be identified in the experience section of your application.

A resume submitted in lieu of answering each supplemental question completely will not be accepted. We do not make assumptions.

If your write up is unclear, you may be asked to provide copies of your official Job/Position Description and Organizational Chart.

07

SUBSTITUTIONS ALLOWED

Applicants may substitute appropriate education in lieu of the required experience, i.e., successful completion of coursework from an accredited college or university, which included at least six semester credit hours in accounting, auditing, or finance courses based on fifteen semester credit hours may be substituted for six months of General Experience up to a maximum of two years. Are you substituting education for the required experience?

If yes, you must submit a copy of your official transcripts, identified by job title and recruitment number, as verification.

08

Desirable Experiences Or Qualifications

The following experiences are NOT required for this position but may be given extra consideration in our review. If you have any such or similar experiences, be sure to identify the employer(s), your job title, dates of employment, and give a specific and complete description of your duties and responsibilities. In your writeup, include how your duties required knowledge and the application of credit and collections principles and practices. To receive credit, any experience you claim here must be included on the job application.

Evaluating loan applications.
Investigating business or commercial loan defaults.
Collecting delinquent taxes.
Working as a loan counselor in a credit or loan office.

If you have no such experience, state "none."

09

EMPLOYMENT STATUS SURVEY #1

Completion of this survey is mandatory. You must select one option. This information will assist us with our recruiting efforts. We appreciate your cooperation.

Which of the following reflects your current employment status?

Currently working in the private sector
Currently working for a non-profit organization
Currently working for the federal government
Currently working for the State of Hawaii
Currently working for another State
Currently working for a local county agency (e.g., Maui County, City and County of Honolulu)
Recent Graduate (e.g., high school or college)
Currently unemployed for the past six months or more
Recently laid off in the past six months (if you select this option, please indicate the employer in the next question).
Other (if you select this option, please explain in the next question)

10

EMPLOYMENT STATUS SURVEY #2

Completion of this survey is mandatory. This information will assist us with our recruiting efforts. We appreciate your cooperation.

If you selected recently laid off in response to Employment Status Survey #1, please indicate the name of the employer from which you were laid off.

If you selected other in response to Employment Status Survey #1, please explain.

if these two options do not apply to you, please indicate "N/A."

Required Question

State of Hawaiʻi

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