About The Role

We are seeking an experienced Director of Operations to oversee and improve the day-to-day operations of a high-volume Texas plaintiff personal injury law firm. This leadership role is responsible for driving accountability, improving systems, increasing efficiency, and ensuring excellent client service across intake, pre-litigation, and support operations.

The ideal candidate has strong law firm operations experience, understands plaintiff PI workflows, and can lead teams while implementing measurable operational improvements.

Requirements

Responsibilities:

Oversee daily operations across intake, pre-litigation, records, demands, case management, and support teams
Build, document, and enforce SOPs for firm workflows
Manage staff performance, accountability, workload distribution, and training
Track KPIs including lead conversion, settlement cycle time, demand readiness, and operational efficiency
Improve communication between intake, case managers, vendors, and leadership
Monitor case management systems, task completion, and file quality
Identify operational bottlenecks and implement process improvements
Manage vendors including marketing agencies, records providers, call centers, and software systems
Assist leadership with staffing forecasts, operational planning, and budgeting
Help maintain high client satisfaction and reduce client complaints
Prepare operational reports and performance updates for ownership

Qualifications:

5+ years of law firm operations or legal operations experience
3+ years in plaintiff personal injury strongly preferred
Strong understanding of Texas PI workflow from intake through settlement/litigation support
Experience managing teams in a high-volume environment
Experience with legal case management software and KPI reporting
Strong leadership, communication, and organizational skills
Ability to enforce accountability and improve team performance
Bilingual English/Spanish is a plus

Preferred Keywords

Personal Injury Director

PI Operations
Plaintiff Personal Injury
Legal Operations Manager
Law Firm Operations
Intake Management
Pre-Litigation
Case Management
KPI Reporting
SOP Development
Texas Personal Injury
Legal Administration
Vendor Management
High Volume Law Firm

Benefits

Positive Culture: Work in a supportive, inclusive, and collaborative environment that values your contributions.

Growth Opportunities: Access to professional development, mentorship, and opportunities for career advancement.

Competitive Compensation: Enjoy a highly competitive salary and bonus structure that rewards performance.

Benefits: Comprehensive benefits package including health insurance, paid time off, and more.

Work-Life Balance: Flexible work arrangements to help maintain a healthy work-life balance.

Bush and Bush Law Group

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