Description:

Intake Screeners are the initial telephone point of contact for all new clients of Bay Area Legal Services. This is a professional position under the supervision of the Centralized Telephone Intake (CTI) Manager, requiring knowledge of legal and community resources, public agencies, and the ability to assess, schedule and refer clients appropriately.

Applicants seeking employment with us should understand and share our commitment to the mission, vision, and adhere to the five core values of Bay Area Legal Services.

Illustrative Duties:

Initially assess applicants' legal problems over the telephone and check for conflicts of interest.

Determine applicant eligibility in accordance with LSC regulations and other funding criteria.

Timely process online applications as assigned and complete follow-up financial eligibility verification

Inform applicants when they are ineligible, refer them to other sources of assistance, and give appropriate information as instructed.

Schedule appointments through the CTI Unit for all eligible applicants from various service regions, unless the applicant meets the criteria for a special grant or has a legal emergency.

Route eligible applicants with emergency cases and applicants who qualify for services through a specific grant to the appropriate full-service team for assistance.

Assist with training new screeners as requested.

Requirements:

Minimum Qualifications:

High school diploma or equivalency.

Bi-Lingual fluency in both English and Spanish

Excellent communication skills & customer service skills

Good typing skills and the ability to enter data into computer.

Demonstrated ability to work responsibly under close supervision.

Ability to work professionally and politely with the public under pressure, and to maintain effective working relationships with other employees.

Desirable Qualifications:

Experience at a Non-Profit

Previous customer service experience

Previous call center experience

Office experience

Receptionist or previous phone experience

Compensation:

The minimum hourly rate is $17.25/hr. increases depending upon relevant experience

Bay Area offers a comprehensive benefit package including a 4% match for the 403b retirement plan with immediate vesting as well as Medical, Dental, Vision, Life, Disability coverage and more.

Bay Area also offers generous time off and work life balance with 13 paid holidays and three (3) weeks’ vacation for the 1st year of employment and a 37.5-hour work week.

See a list of all full-time and part-time for employee benefits. Click on the link below.

https://bals.org/careers/benefits

This position requires successful completion of a level II background screening based on the required duties and responsibilities. https://info.flclearinghouse.com/

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

BAY AREA LEGAL SERVICES INC

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